User testing

How well is your product working for your customers? Do you know? 

User testing involves a single person being asked to test your website, app, software or product. We provide them with a realistic scenario and then sit with the user whilst they work through the website. You get to sit in a comfortable viewing room and observe - viewing their screen and mobile screen up close, but also their facial reactions, and their responses.

We test throughout Australia and have labs in Sydney, Melbourne, Brisbane and Canberra, as well as our own lab in Wollongong - if you want to test regional centres as well as cities.

But observing the user is only part of the story - analysing what you see is absolutely crucial. That's why user testing works so well.

That's why we designed a software system that allows us to:

  • Record all questions asked and responses given by the user.

  • Record averages and scorings, for customer ratings.

  • Record task times, completion rates and average times.

  • Record events or behaviours that you want to track.

  • Record every usability issue that occurs, the times and references for each, their priority and category and solution.

  • Provide live viewing of all this research data during and after tests using an online dashboard.

We meet with your team to define your user testing goals and how the testing should take place. We'll also define where you want to test and to what timeframe.

We then professionally manage the recruitment of participants (if you need us to) and develop a test script to meet your design and research objectives. We will manage the testing process completely, and whilst it is not essential to our process we highly recommend that some of your team view the user testing sessions as they take place. We use our Flex UX software to record the entire process.

Once user testing is complete we collect and compile the results, and then analyse them to produce the research findings. A full report is created, and we will present this back to your team during a half-day results analysis meeting.

We can provide an example output report and access to our online dashboard, on request.