Our work
Since we started out in the UX business we have worked with a wide range of clients to deliver usability and design services, across the UK, Europe, Asia and the Americas.
Some recent clients include:
In detail
Many of our customers are listed below, and what they have to say about us is listed on the right:
Amadeus
Services, Asia Pacific
Environment: Mission critical software desin.
We provided: Usability testing services through multiple
iterations.
British
Airways
Environment: Call centre software application, E-commerce
web site.
We provided: Usability evaluations, design advice, Task
analysis, Training and assistance at a number of stages throughout the
development of the application.
Dick
Smith Electronics
Environment: Online e-commerce store.
We provided: Usability audit of the Australian site to
assist with ongoing usability improvements.
Electrolux
Environment: Oven and washing machine interfaces.
We provided: Expert evaluation & testing services,
user research into design requirements, feedback on design prototypes
and models.
Engin
Environment: Internet telephoney services, web site.
We provided: Expert evaluation.
Hewlett
Packard
Environment: Online e-commerce store.
We provided: Usability testing services, specifically
aimed at an Apple Mac environment.
HSBC
(Global)
Environment: Professional online banking interface.
We provided: Usability audit services and global usability
testing series.
HomeShop
Australia (From Woolworths)
Environment: Online e-commerce store.
We provided: Extensive usability evaluation of the interface
to assist with internal improvement process.
O2
(telecommunications)
Environment: Online web site, WAP interfaces, MMS interfaces,
handheld device interfaces.
We provided: Usability testing, Usability evaluations
and other services. We are currently helping O2 to implement a consistent
usability strategy throughout their organisation.
Qantas
Environment: Mission critical software design.
We provided: Usability testing services through multiple
iterations, usability design advice and other services.
University
of New South Wales
Environment: Web site.
We provided: Usability evaluation, usability testing
and card sort services.
Customers by sector
We have worked with customers in many sectors, including:
- Air & travel
- Banking & finance
- Charity & not-for-profit
- Education sector
- Government & Local Government
- Insurance
- Motor industry
- Online services
- Real estate
- Retail, white good, products & e-commerce
- Software design
- Telecommunications, broadcasting & publishing
Complete customer list
- AFMA
- Amadeus Services, Asia-Pacific
- AVJennings
- AssertaHome
- Arthur Andersen
- Australian Development Gateway
- Bankers Almanac
- Barclays Bank
- British Airways
- BSi Group (British Standards)
- BT
- Carphone Warehouse
- Caterer.com
- Cézanne Software (Italy)
- Computer Weekly
- Community Care
- Cyborg Systems (UK/USA)
- Department of Education & Training
- DG&G Travel Information
- Dick Smith Electronics
- Dyxi
- e-Gazetteer
- Egg Online Banking
- Electrolux
- Engin
- Enigma Health
- Estates Gazette interactive
- Foxtel
- Gamer.tv
- GEMS.co.uk
- Hewlett Packard
- Hitched.co.uk
- HotelClub
- HotHouse
- HSBC Bank
- IFAOnline
- Improvement & Development Agency (IDeA)
- ING Australia
- Intel
- Isobar Australia
- J.D. Wetherspoons
- John Lewis Partnership
- Kellysearch.com
- Kompass.co.uk
- Kompass.com
- LoveFilm (www.lovefilm.com)
- ME Bank
- Medibank Private
- the MillionDollarWoman (www.milliondollarwoman.com.au)
- The National Archives
- National Patient Safety Agency (NPSA)
- National Health Service (UK)
- National Australia Bank
- NetReturn Consulting
- News Ltd
- NewScientist
- NewScientistJobs
- Nokia
- Novatech
- O2
- Ocado
- Personnel Today
- Pfizer
- PropertyFinder.co.uk
- Publicis Mojo
- Qantas
- QBE Insurance
- Rabobank
- Raisingkids.co.uk
- RayMarine Ltd
- ReadCloud
- Red Cross Australia
- Reed Business Information
- Roads & Traffic Authority
- Satsuma Solutions
- ScienceJobs (USA)
- SourceNetUK
- Subaru
- Suncorp Bank
- Tequila
- Tigerspike
- Toyota
- University of NSW
- University of Western Sydney
- Video Networks Ltd, interactive TV
- Waitrose (various sites)
- Woolworths
- XpertHR
Air & travel
- Amadeus Services, Asia-Pacific
- British Airways
- DG&G Travel Information
- HotelClub
- QBE Travel Insurance
- Qantas
Banking & finance
- AFMA
- Bankers Almanac
- Barclays Bank
- BT
- Egg Online Banking
- HSBC Bank
- IFAOnline
- ING Australia
- National Australia Bank
- Rabobank
- Suncorp Bank
Charity & not-for-profit
- Australian Development Gateway
- Community Care
- Dyxi
- Raisingkids.co.uk
- Red Cross Australia
Education sector
- Department of Education & Training
- NewScientist
- NewScientistJobs
- ScienceJobs (USA)
- University of NSW
- University of Western Sydney
Government & Local Government
- AFMA
- BSi Group (British Standards)
- Department of Education & Training
- Improvement & Development Agency (IDeA)
- The National Archives
- National Patient Safety Agency (NPSA)
- National Health Service (UK)
- Roads & Traffic Authority
Insurance
- Medibank Private
- the MillionDollarWoman (www.milliondollarwoman.com.au)
- QBE Insurance
Motor industry
- GEMS.co.uk
- Subaru
- Toyota
Online service
- BSi Group (British Standards)
- Dick Smith Electronics
- Engin
- Foxtel
- Gamer.tv
- Hitched.co.uk
- HotHouse
- J.D. Wetherspoons
- John Lewis Partnership
- Kellysearch.com
- Kompass.co.uk
- Kompass.com
- LoveFilm (www.lovefilm.com)
- the MillionDollarWoman (www.milliondollarwoman.com.au)
- Novatech
- Ocado
- Publicis Mojo
- ReadCloud
- Satsuma Solutions
- Tequila
- Tigerspike
- University of Western Sydney
- Video Networks Ltd, interactive TV
- Waitrose (various sites)
- Woolworths
- XpertHR
Real estate
- AVJennings
- AssertaHome
- e-Gazetteer
- Estates Gazette interactive
- PropertyFinder.co.uk
Retail, white goods, products & e-commerce
- Carphone Warehouse
- Dick Smith Electronics
- Electrolux
- Engin
- Hewlett Packard
- Hitched.co.uk
- HotelClub
- John Lewis Partnership
- Kellysearch.com
- Kompass.co.uk
- Kompass.com
- Medibank Private
- the MillionDollarWoman (www.milliondollarwoman.com.au)
- Novatech
- Ocado
- Pfizer
- RayMarine Ltd
Software design
- Amadeus Services, Asia-Pacific
- Arthur Andersen
- Cézanne Software (Italy)
- Cyborg Systems (UK/USA)
- Isobar Australia
- NetReturn Consulting
- Publicis Mojo
- Satsuma Solutions
- Tequila
- Tigerspike
Telecommunications, broadcasting & publishing
- Engin
- Estates Gazette interactive
- Gamer.tv
- News Ltd
- NewScientist
- NewScientistJobs
- Nokia
- O2
- Personnel Today
- Reed Business Information
- Video Networks Ltd, interactive TV
If you'd like us to help your company, then click here to contact us.
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What they say
"Your services were extremely useful. The process was
quick and efficient with valuable results that we can use. All involved
in the process agreed they found the findings very useful and informative.
Thank you again for a job well done."
Stella Koutsikos, Online Channel Manager Brand &
Product, ME Bank
"Gary was my manager for the short time I worked at
Hyro and in that time I developed a deep respect for both his management
style and his industry skills. His depth of knowledge of usability and
user centred design is formidable. He built a good team of people from
diverse backgrounds to ensure the best results were achieved. He is innovative,
organised and very practical."
Hilary Cinis, Freelance Usability specialist
"Gary is one of Australia's leading Usability experts. The thoroughness
with which he delivers this expertise alongside his evident passion
for making everything user friendly meant that I was able to sell Gary's
services easily and that satisfaction of the clients with those services
was always exceptionally high. Additionally Gary's enormous experience
and personable manner helped me to sell usability services to a wide
range of organisations looking for easy to use software interfaces and
websites. I would certainly enjoy working with Gary in any opportunity."
Kevin Oliver, Sales Manager, Elcom Technology
"I have worked with Gary on several occasions over the
last 7 or so years, and would recommend him to anyone seeking a usability
consultant to partner with."
Helen Simpson, Asia Pacific Consumer Insights Manager,
Electrolux Home Products
"Gary is everything you would want out of the a department
head for Usability bringing the perfect balance of passion for UCD and
commercial reality to the table - both internally championing Usability
across the business, and externally across a range of challenging, large
scale, high-profile client projects. Gary's strong people management skills
provided his team the direction, support and motivation they needed to
grow as individuals and continue to produce high-quality work whilst building
loyalty and a sense of ownership in parallel. This professionalism is
only matched by his patience and wit making Gary a critical part of any
business that is serious about growing the Usability/UCD side of their
practice. I truly look forward to the chance to work with Gary again in
the future."
Norbert Herrmann, General Manager, Areeba
"During Gary Bunkers time as ’Director of Usability’
at Hyro Ltd I had the privilege of working for him as the head of the
Sydney Usability team. Despite several years of experience within the
User Experience industry I consider my time with Gary and his team to
have been invaluable to my career. Gary was able to build and mentor strong,
talented and loyal teams across offices in Sydney, Canberra and Melbourne
while also providing strategic solutions, engaging clients and championing
UCD throughout the business and client base.
Gary is outcome focused but is always able to take the client (or potential
client) step by step through the UCD process so that they understand the
benefits to their business. As a result of his skills most of the companies
Gary dealt with often came back to Hyro to engage with him and his team
on additional projects. In fact there were many occasions when a client
would call asking for Gary Bunker because they wanted a ‘sanity
check’ on a complex project. Gary implemented standards for procedures
and processes and managed to ensure consistently high quality across a
wide range of UX deliverables.
He has extensive industry experience and knowledge and the capacity to
apply it commercially. He is also very generous with this knowledge and
willing to share it with colleagues and clients alike. Whether Gary likes
it or not, during my time at Hyro I considered him to be my Mentor and
even though we no longer work together I still do. If you are looking
for a brilliant strategic consultant, someone to save a floundering project,
to build a team, get client buy in or simply to produce exceptional work,
it would be negligent not to get him involved."
Charmaine Brown, Senior User Experience Architect, @WWW
"Gary worked on the redesign and redevelopment of our Website
with Hyro. He was committed to ensuring the process included customer
insight and post-implementation analysis to ensure the site delivered
on usability, within the timeframes and budget of the project."
Meredith Roach, Marketing Communications, AVjennings
"Gary is one of those rare people whose vast knowledge-base
is teamed with a natural ability to teach and share. During my time working
with Gary as Senior Business Analyst to his UX team, I not only benefited
from his extensive UX experience, but also from his impressive business
acumen and excellent people skills. I came away from my time on the project
professionally enriched."
Lisa Clague, Senior Business Analyst/Strategist, Hyro
Ltd.
"Gary provided immense value to the QBE website project.
Not only did he manage a comprehensive requirements process across a diverse
group of stakeholders, he and his team delivered an information architecture
that reflected the way that our external stakeholders saw our services
and products. In addition the pre-production testing of the key templates
gave us a great deal of comfort that the new site would be intuitive and
easy to use."
Gary Boyd, Web Strategy Manager, QBE Insurance
"Gary is an agile thinker and a great resource on interface
design projects that combine his detailed understanding of UX methodologies
with specific and unique requirements. For example, where there is a strategic
requirement for creating an 'experience' that is not just effective as
a utility, but resonant as a brand experience, Gary can contribute original
thinking in regards to measurement and optimisation that go beyond the
bounds of normal UX consultancy, into the creative experience itself."
Nick Renford, Creative Director, Hothouse Interactive
"I had the pleasure of working with Gary whilst he was
at Hyro in the position of Usability Director. Gary was hired to build
the usability practice from scratch which he did seamlessly. Gary is self
motivated and organised and always willing to go the extra mile to ensure
objectives were achieved, whether it be business unit related or organisationally
related. I found Gary to be a strong manager with the ability to lead,
develop and influence his team positively. Gary was subject to some stressful
and high pressure times at Hyro and his ability to maintain composure
and get the job done was remarkable. I would highly recommend Gary to
any potential employer."
Bridee Clifton, Human Resources Director, Hyro
Ltd
"I had the pleasure of working for Gary at Hyro Ltd in
the User Experience Team. Gary built this team up from scratch, implemented
standards and procedures, built credible and lasting relationships with
major clients and other business units, and all the while willing to share
his skills with the team. He took me under his wing and taught me the
fundamentals of usable design - something for which I am eternally grateful.
I would recommend Gary as a highly competent and seasoned professional,
and as a manager who cares about his staff and the clients he works for."
Melissa Gilkes, Service Manager - User Experience, NSW
Department of Education & Training
"Gary has a knowledge of usability services that is second
to none. During the 2 years I worked with Gary we worked on a number of
pre-sales and post-sales engagements together. He was well-liked and highly
respected by clients, and was able to develop a strong understanding of
their business drivers in a short space of time. Gary was always outcome-focused
and considered usability in the context of the whole project. I would
recommend Gary's services to anyone who is looking to guarantee the success
of a project from the outset, or for a project that requires remediation
due to poor user uptake."
Nerissa Penfold, Account Manager, AlphaWest
"I worked with Gary for over a year, working with him to
sell and deliver usability services to numerous Hyro clients. Wherever
we engaged with his usability team we found that we won a higher percentage
of work and delivered a higher level of success and client satisfaction.
Gary showed an excellent understanding of how usability helps to sell
and deliver within projects, and helped us engage at the highest of levels.
I would happily work with Gary again in the future."
Glen Bernadino, Director Sales & Business Development,
Hyro Ltd.
"We engaged Gary and his team in a ussability analysis
exercise that was carried out professionally. The research and resulting
recommendations helped drive a series of user experience enhancements
that more than paid for the cost of the exercise. A valuable job done
well by a recognised expert."
Larry Campbell, Chief Executive Officer, Global Publishing
Services, HSBC Bank
"Gary is both an expert in the field of usability/UCD and
an excellent communicator which allows him to work effectively with both
technical and non technical stakeholders on any projects he is involved
in. His interpersonal skills are also a bonus which makes him a pleasure
to work with. The value Gary adds to the projects I have commissioned
with him always ensures a valuable return for the investment I have made."
Diane Lewis, Research & User Experience Director,
Reed Business Information
"The job you did for us was excellent and is already bearing
fruit. Most notably, the number of people who misunderstood our site or
had difficulty with the software has decreased hugely. This is most evident
in the Features page where you explained extensive functionality of the
software in layman's language - excellent work, thanks!"
Sergei Veinberg, Director, BizTechSoftware.com
"The redesign of our Help Centre allowed us to grow our
customer base by 50% whilst experiencing only a 10% growth in customer
queries. Quite literally, customers are helping themselves to resolve
problems on our site which means a quicker resolution for them and dramatically
reduced support costs for our company."
Craig Sullivan, Product Manager, LoveFilm.com
"The usability study was a thorough and detailed report,
looking at every aspect of the customer experience on the website from
Login / registration through to the checkout stage.
The report has assisted in identifying key areas of site design and focusing
enhancements towards those of most relevance and assistance to our customers."
Paul Burns, Purchasing Manager, Woolworth's HomeShop
& Greengrocer.com.au
"I learnt a huge amount from Gary Bunker during our work
together on usability projects. What I concluded from his insight, skills
and practical application of usability knowledge is that there are few
people to touch his level of experience. I'm now applying a lot of the
lessons that I learned from him, but couldn't hope to come close to the
value he provided to my company. If you are thinking about involving him
in a usability project, please bear some things in mind:
(1) Gary has a wealth of knowledge of physical products (devices, interfaces),
internet sites (e-commerce, content, web 2.0) and processes (funnels,
conversion points, calls to action).
(2) He is able to spot more usability problems through his 'expert evaluations'
of websites than anyone I know. Although he is an advocate of user testing,
his insight is spot on in terms of predicting most of what will happen
during testing.
(3) His professional, insightful and 'teaching' approach to these projects
means that not only do you get results, but you know why it worked that
way and what to avoid in future
(4) Evaluating websites, promoting a 'user centred' design approach, testing
real people with products, producing wireframes, process flows and IA
materials - all of these have exceeded my expectations time and time again.
(5) Value for money - I've found many usability practitioners that were
costly, didn't share their knowledge and kept their methodologies under
wraps. Gary is none of these - open, accountable and above all, willing
to transfer his knowledge to others. If you are conducting an evaluation
or need help in promoting 'user focus' on your site or with a product,
he is someone I'd recommend without hesitation."
Craig Sullivan, Product Manager, LoveFilm.com
"With no increase in marketing spend, our website revenues jumped
40% specifically as a result of recommendations from Gary.
A new focus on usability by everyone from marketing to design to programming
has already provided previously unimaginable financial returns. If my
budget in the future could buy only an ad campaign or a usability review,
I'd choose the usability every time - sure that I'd get the maximum return
for my money."
Luke Ashworth, Online Marketing Manager, Novatech
"Usability testing before launch allowed us to make sure
our new site was fast, friendly and easy to use. You helped ensure that
customers can quickly find the products they want and purchase them easily,
helping the new John Lewis site maintain the high quality that customers
expect from John Lewis."
John Phipps, Vice President Commercial, John
Lewis
"Having now used your services for all new functionality
launches over the last 12 months, notably for our new home page and navigation
structure, we would never move forward without including you in any new
projects. Your approach is simple, clear and completely customer-orientated
which fits very nicely with The Carphone Warehouse philosophy."
Ady Guthrie, Head of UK E-Commerce, Carphone
Warehouse
"A most useful piece of work in stretching our appreciation
of the use of our new web-site from the customers' perspective, resulting
in our implemeting their recommendations straight away...."
Alan Barlow, Chairman, Nedalo Group Ltd
"Usability testing without the pain."
Alan Hopcraft, e-learning consultant, Improvement
& Development Agency
"Job applications through Caterer.com jumped by 35% when
changes recommended by Gary were implemented."
Gary Crossley, Publisher, The Caterer
"How wonderful to have help to create our website and overcome
this baffling minefield."
Jill Lonsdale, Managing Director, Jill Lonsdale
Research Services
"With a very loyal customer base, getting the web right
is critical to ensure continued customer service and helping customers
migrate from book to web. The usability undertaken by Gary and his team
confirmed our overall development strategy and assisted us in identifying
modifications needed prior to re-launch."
Maureen Milne, Product Development Director, The
Bankers' Almanac