Health care user testing

We started the Fore with a passion for ensuring technology makes the lives of users better - not more complicated. It shouldn't alienate or leave behind those who need it most.

One of our core areas of focus is the health sector and those who can benefit most from technology (such as those with a disability, for example). We've worked with both the Australian Health Department and with Healthcare Australia on a range of projects that support patients and access to health care, including remote access to medical services via video conferencing. We've worked with and research patients, family members, doctors and pharmacists across a wide range of research types and interfaces. We've worked with pharmaceutical companies too.

We have worked with the NDIS on needs analysis and with disability service providers in several spaces. We've also extensively researched the carer space, both paid and unpaid. 

We can make people's lives just a little better by making technology and services just a little easier to access. That's why this is a key focus for our company.

Where we test

We travel to the places where this research needs to take place. We research in major cities but also in regional and suburban centres.

We have recruiters who have databases of participants throughout regional NSW, the ACT, Victoria and other states. We regularly user test in the Illawarra, Nowra, Dubbo, Bathurst, NewCastle and in closer suburbs surrounding the cities.

We can run research within facilities and centres, but also in aged care homes and care centres and at people's homes where they are most comfortable. 

Who we test

We create profiles of your audience and create research screener questionnaires that match the right people to the project. For example we've located patients who've had cancer previously for a pharmaceutical test. We've spoken with hospital patients and with families caring for a loved one with a disability. We find the people you need to talk to.

How we test

We take a mobile lab with us and book regional or city locations that work for the audience. That can mean local hotels or businesses, halls or even homes. A mobile lab means we still capture the user, the phone and desktop and all the audio, with no loss of data or quality.

Since we use our FlexUX platform to record findings, that means your team can view findings instantly, no matter how far we are from your team. Recordings are placed online after sessions are complete. You can see all findings, questions and responses instantly.


Want us to cost and run a health care user test? Just contact us.