We helped Uniting NSW to research and rebuild their site.
Previously Uniting had multiple websites with duplication and a relatively mixed user and customer experience. There was confusion across the brand as well as within the organisation, and there was a strong drive to deliver an improved experience. We provided:
Expert assistance identifying requirements through workshops and interviews with a range of customers and stakeholders.
Concept designs and interactive prototypes to model the potential design, Information Architecture and content.
User testing of the concept design.
Recommendations on changes to the direction and final design.
The site is now live and is working well.