We helped Uniting NSW to research and rebuild their site.
Previously Uniting had multiple websites with duplication and a relatively mixed user and customer experience. There was confusion across the brand as well as within the organisation, and there was a strong drive to deliver an improved experience. We provided:
- Expert assistance identifying requirements through workshops and interviews with a range of customers and stakeholders.
- Concept designs and interactive prototypes to model the potential design, Information Architecture and content.
- User testing of the concept design.
- Recommendations on changes to the direction and final design.
The site is now live and is working well.