We helped Lake Macquarie City Council to research and improve their site.
Previously the site had grown into a complex design that presented issues both for the council and the residents. We provided:
- Expert assistance with card sorting to identify the ideal Information Architecture.
- User testing of the concept design.
- Recommendations on changes to the direction and final design.
The site is now live and is working well.
What they said
"Lake Macquarie City Council engaged The Fore to deliver card sorting and to provide prototype user testing on thelakemac.com.au redesign project.
The prototype user testing was invaluable. It identified significant user frustration with the initial design of the Home page. These eye-opening results afforded us the opportunity to redevelop the Home page and create a focused layout that meets the core needs of our audience. Drawing on years of UX knowledge, The Fore successfully communicated user testing results to non-technical internal stakeholders.
The lakemac.com.au redesign has significantly benefitted from The Fore’s involvement and I look forward to collaborating with them again in the future."
Paul Hempsall | Web Systems Administrator | Lake Macquarie City Council